+359 2 850 5364

Systems Technical Support

Systems Technical Support by NIT-New Internet Technologies

Range of the systems technical support, provided by NIT- New Internet Technologies Ltd.

Maintaining the system in operational condition

  Ensuring the operating system performance 

  Ensuring the server components performance

  Ensuring the LMS/CMS/other service performance

  Ensuring the system visibility

  Security maintenance

  Operating system and server access security maintenance

  LMS/CMS security maintenance

 

Consultations:

  Participation in the definition of changes in order to develop new features

  Consultations for the ways of realization of the changes for the new features

  Response to customers’ inquiries, connected with the technical aspects of the system


Problem Notification/Asking a Question:

You may feel free to direct your notifications about occurring problem or you can ask us a question every working day from 10:00 to 18:00 - by phone or anytime – by email.

Contact phone: 02 850 53 64

Email: office@nitbg.com

Upon notification by phone NIT-New Internet Technologies reserves the right to request an additional copy of the notification by email


Response and Problem Solving/Answering a Question:

  Reaction to a problem/Answering a question within 6 hours (on working days) between 10:00 and 18:00.

  Reaction to a problem outside working days and holidays is as quick as possible. The longest reaction time is up to 6 hours after the start of the next working day.

  A specific problem is solved within 8 hours – otherwise, the client is informed about the time and the means that are necessary to solve it.

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